Systems auditing and management

systems auditingThe systems auditing module is used to gather information from the computers owned by your district. By using an auditing script on your computers, you can get a detailed inventory showing every aspect your computers. The script is run every time the computer is turned on giving you a complete profile of the installed hardware, software, network information, and much more. This information is then shared with other modules to give your technicians yet another edge to getting work orders completed faster and helping your department be more efficient.

Advantages of the systems auditing module

Systems auditing
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Picture these scenarios:

You are running your 1:1 program, and a student comes to your help desk staff and tells them that his laptop was stolen.  What do you do?  You are not worried, because you have the systems auditing script running on the laptop. With it you can see the last time the computer was audited, the last user that logged in and the IP address that they logged in from. This gives you a huge advantage in the recovery of the laptop.

A staff member enters a work order stating that their computer keeps restarting. You read that when Microsoft update KB2919355 is installed a problem with Windows 8 happens where the computer ends up in a restart loop.  You open your work order in Support Desk and click on your "Computer Detail" tab presented by the systems auditing module and check the installed software. You find that the computer has this update.  You know the exact steps to take to resolve the issue and you can get it resolved quickly.

You are planning an upgrade of your computers and want to know how many Dell OptiPlex GX620 computers are running on your network so you can plan for the purchase.  You run a report of the computer model counts from the systems auditing module and find out that you have 218 of them still running on your network.  You order the replacement machines and run a full detail report showing you the location of every computer so you can plan an efficient replacement roll-out strategy.